Service Programs

PREMIER MAINTENANCE SERVICE
 (Monthly Secure Remote Maintenance)

SERVER Diagnostic:

Ø Critical Updates
Ø Spyware Removal
Ø Virus Scan Update
Ø Virus Scan Logs Audit
Ø Background Process evaluation
Ø Disk drive audit:   Health, space, and failures
Ø Tape Backup Audit:   Test restore of 1 random file.
Ø Event Viewer Logs for Applications & Systems Audit
Ø Security: Firewall Logs, IIS Logs, SQL Logs, DNS Logs,
    & Event Viewer Security logs


WORKSTATION Diagnostic:

Ø Critical Updates
Ø Spyware Removal
Ø Virus Scan Update
Ø Virus Scan Logs Audit
Ø Background Process evaluation
Ø Disk drive audit:   Health, space, and failures
Ø Event Viewer Logs for Applications and Systems Audit
Ø Security: Firewall Logs, IIS Logs, SQL Logs, DNS Logs,
    & Event Viewer Security logs

 

 

Ancillary Support Rates

In the event you have technical needs outside the scope of the contracted Premier Services,
Bushido Technical Solutions is available to assist.  These services could include:

  • Employee support
  • Email setup, security & management
  • Hardware maintenance, repair, and replacement
  • Related computer projects and tasks as assigned
  • General network security and connectivity issues
  • Employee setup and configuration (for new hires)
  • Printer installation, configuration, support, and management

Telephone & Remote support = $95/hour
(Billed in 15 minute increments / 15 minute minimum)

On-site and technical support = $95/hour
(Billed in half-hour increments / 1 hour minimum)

Emergency On-Site Response = $150/hour
(Tech on-site within 6 hours)

 

ELITE MAINTENANCE SERVICE
 (Regularly Scheduled Tech On Site)

This service includes the PREMIER MAINTENANCE SERVICE plus:

  • Network Documentation and mapping
  • A Designated Systems Integration Manager
  • A Designated Technician will provide regularly scheduled on-site technical support to include:
    • Employee support
    • Email setup, security & management
    • Hardware maintenance, repair, and replacement
    • Related computer projects and tasks as assigned
    • General network security and connectivity issues
    • Employee setup and configuration (for new hires)
    • Printer installation, configuration, support, and management

                      

Ø        20 Hours Per Month:   $1600/month

Tech on site for up to 20 hours per calendar month and
additional time as needed at the guaranteed rate of $80/hour.
Recommended for: 1-2 Servers; 10-20 Workstations

 

Ø        40 Hours Per Month:  $2800/month

Tech on site 40 hours per calendar month and additional time
as needed at the guaranteed rate of $70/hour.
Recommended for: 2-4 Servers; 20-60 Workstations

 

Ø        80 Hours Per Month:   $4800/month

Tech on site 80 hours per calendar month and additional time
as needed at the guaranteed rate of $60/hour.
Recommended for: 4+ Servers; 60+ Workstations